PriestmanGoode was the internal environment team leader for Terminal 5 at Heathrow Airport in London. We created a visual language for the entire terminal, facilitating a seamless passenger experience with consistent detailing from check-in desks to flight information display systems.
The T5 product family includes 140 products covering passenger areas, check-in, arrivals, departures, immigration, baggage reclaim, rail environment, car parks & external facilities and ‘set-down points’ that allow users to rest, collect themselves and orientate themselves within the space.
Consistency of detail improves the passenger experience by enabling ease of navigation and clear access to information. The T5 product family has become the accepted standard for use at all BAA-operated airports.